Crisis Now Model
Crisis Now Model Core Elements
HIGH-TECH CRISIS CALL CENTERS
These programs use technology for real-time coordination across a system of care and leverage big data for performance improvement and accountability across systems. At the same time, they provide high-touch support to individuals and family in crisis.
24/7 MOBILE CRISIS
Mobile crisis offers outreach and support where people in crisis are. Programs should include contractually required response times and medical backup.
CRISIS STABILIZATION PROGRAMS
These programs offer short-term "sub-acute" care for individuals who need support and observation, but not ED holds or medical inpatient stay, at lower costs and without the overhead of hospital-based acute care.
ESSENTIAL PRINCIPLES & PRACTICES
These must include a recovery orientation, trauma-informed care, significant use of peer staff, a commitment to Zero Suicide/Suicide Safer Care, strong commitments to safety for consumers and staff, and collaboration with law enforcement.
MORE RESOURCES
- National Guidelines for Behavioral Health Crisis Care - Substance Abuse and Mental Health Services Administration (SAMHSA)
- Roadmap to the Ideal Crisis System - Group for the Advancement of Psychiatry
- National Guidelines for Child and Youth Behavioral Health Crisis Care - SAMHSA
